Refund Policy

SelfSec is pre-release: checkout runs against a simulated payment provider, so nothing is charged today and there is nothing to refund yet. This policy applies from the first real charge on your account.

Subscriptions are non-refundable

We do not offer refunds on subscription payments — not for the current period, not pro-rated for unused time, and not for renewals, upgrades or later purchases. Before you subscribe, read what each plan includes on the pricing page and ask us anything you are unsure about through the contact form; we would rather answer a question first than take a payment you did not want to make.

Cancellation keeps what you paid for

Cancellation is instant, self-service and free, and it works in your favor: your subscription stays fully active until the end of the period you already paid for and simply does not renew. Nothing you paid for is taken away, and you can reactivate before that date if you change your mind. Closing your account works differently — it cancels active subscriptions immediately, connected SelfSec apps lose their entitlement and sites behind the firewall stop being protected, with no refund for the remaining time. If you want to keep access you have already paid for, cancel the subscription and let the period run out instead of closing the account.

Billing errors and duplicate charges

A billing error is not a refund request and this policy does not apply to it. Duplicate payments, charges taken after a completed cancellation, and amounts that do not match your plan are corrected in full. Tell us as soon as you spot one through the contact form or a support ticket from your account, and include the account email and the invoice reference from your billing history. We investigate within a few business days and return an incorrect charge through our payment provider to your original payment method; depending on your bank, it typically appears within 5–10 business days.

Please raise a billing error with us before asking your bank to reverse the charge. A reversal costs us the disputed amount plus a fee and gives us no way to explain what happened, and while a payment is under dispute we may suspend the paid features it relates to until it is settled. Bring it to us instead and a genuine error is corrected in full.

What a refund is not owed for

Non-refundable means non-refundable: dissatisfaction with findings, a scan that did not surface what you hoped it would, a plan bought by mistake or left unused, an account suspended or terminated for breaching the Terms of Service — in particular the authorized-testing requirement — and interruptions covered by the availability disclaimer in section 10 of those terms, none of these create a refund entitlement.

Three things are refunded, and they are the cases where the failure is ours rather than yours. If we end your subscription for our own convenience rather than for a breach, if the software fails the thirty-day warranty in section 10 of the License Agreement and we cannot correct it, or if we have to end your subscription under the intellectual-property indemnity in section 13 of the Terms of Service, you get back the unused part of the period you paid for. None of this narrows the statutory rights described below, and none of it applies to a genuine billing error, which is corrected in full regardless.

Your statutory rights

Consumer protection law in your country may give you rights that no policy on this page can remove — in the European Union, the United Kingdom and Türkiye, for example, a consumer buying a digital service normally has a statutory right of withdrawal, subject to the exceptions that law provides for digital content supplied immediately. Those rights stand regardless of anything written here, and we honour them. This policy describes what we offer voluntarily on top of them, which for subscription payments is nothing. If you are not a consumer, the withdrawal rights do not apply to you and this policy governs in full.

Disputes about a payment

Section 16 of the Terms of Service applies to disagreements about money as it does to everything else: raise it with us in writing and give us 30 days to resolve it before starting any proceeding. In practice a billing question answered by email settles almost all of them.